Close Kia Warranty Frequently Asked Questions in Sandusky, OH
Here at Halleen Kia of Sandusky, we help drivers finance new models every day. While Kia drivers can expect several years’ worth of reliable performance from their vehicles, we also know that many customers have questions about their warranty. Read the helpful guide below to learn what your coverage does and does not include!
What Warranties Come With a New Kia?
Kia's new vehicle warranty program includes a 10-year/100,000-mile powertrain limited warranty1 and a 5-year/60,000-mile basic limited warranty2.
What Does the Basic (Bumper-to-Bumper) Warranty Cover?
The basic limited warranty lasts 5 years or 60,000 miles2 and covers several components of the vehicle, except parts like tires, brake pads, and windshield wipers, which will naturally become worn down throughout your Sandusky travels. It addresses defects in materials or workmanship, safeguarding systems like climate control, electrical, and more.
What Does the Powertrain Warranty Cover?
The powertrain warranty covers defects with the engine, axles, transmission, differentials, and propeller shafts for 10 years or 100,000 miles1.
Is the Warranty Transferable to a Second Owner?
Yes, the Kia warranty is transferable to another owner. However, the 10-year/100,000-mile limited powertrain warranty1 is reduced to a 5-year/60,000-mile limited powertrain warranty at the time you sell the vehicle.
Is There Rust/Corrosion Protection?
Kia offers an anti-perforation warranty for five years or 100,000 miles3. It covers rust-through situations but excludes rust or corrosion damage that doesn't result in perforation, such as damage typically caused by hail, stones, sand, and salt.
Does Kia Include Roadside Assistance?
Yes, a roadside assistance plan is included for 5 years or 60,000 miles4. If anything were to happen during your travels, you could have your vehicle towed to our Service Department completely free of charge. This service also covers flat tire changes, jump starts, lockout assistance, and out-of-gas help, which will give you peace of mind as you travel to Jackson Street Pier and beyond.
Are EVs and Hybrids Covered Differently?
Kia's EV System Warranty safeguards key components of the electric drivetrain, including the electric motor, high voltage battery, electric power control unit (EPCU), and on-board charger, for 10 years or 100,000 miles5. Battery coverage also ensures the battery maintains capacity above 70 percent of the original for 10 years or 100,000 miles6.
What Is Not Covered by the Warranty?
The warranty does not cover maintenance items such as oil changes, filters, tires, belts, and brakes. It also doesn't cover wear-and-tear or external damage the vehicle might endure throughout your Route 250 travels. Additionally, damage caused by accidents, neglect, improper maintenance, or environmental factors like hail or flooding is excluded. For complete and model-specific details, it's always a good idea to check your Warranty and Consumer Information Manual. Alternatively, you can call or stop by our location during our business hours to speak with our knowledgeable staff members!
Dealership Information
Testimonials
I highly recommend the VIP program!
Really recommend to stop in there!
“ Salesman Travis was excellent & business manager Richard very knowledgeable. Great service. David and Patrick Halleen are class acts. Really recommend to stop in there and just see what I mean. Thanks everyone who helped me and my family. ”
Marla was exceptional!!
“ Marla was exceptional!! She was patient, understanding and worked diligently in the best interest of my mother. It was a pleasure working with her and I would recommend anyone that wants to purchase a Kia to go see Marla. We couldn't have asked for better customer service, genuine interest in our needs, and a more friendly person. Great work, Marla!! You are very much appreciated. ”
This place is awesome.
“ This place is awesome. Salesman are kind , finance guy is really cool. Best experience I've ever had at a car dealership ”
TOP TIER TEAM = This is the place for you
“ TOP TIER TEAM = This is the place for you. Exceptional product, value and service. My family and I drove 400 miles round trip to Sandusky - would do it again. Ownership was outside, under my hood, explaining a question I had about my engine. Very friendly and interested in getting things correct. Sales and finance spent the extra time and energy to make sure my whole family had a great experience; one that was as efficient as possible due to our long trip back home! Answered all our many questions with honesty and good cheer. We left satisfied and very glad we made the long trip to Halleen Kia of Sandusky. ”
A great experience
“ I met with Matthew Wilhelm when I arrived at the dealership. I didn't have an idea in mind of what type of vehicle I wanted, but I did know how much I wanted to spend. Within minutes, he had picked out a car that fit in my budget and I love it. My family has purchased 2 vehicles from Halleen and both times it's been a great experience. ”
Thanks for your great customer servic
“ Justin greeted me at the door and was very helpful and polite .Justin i must say is one of the nicest most honest salesperson i have ever dealt with. I came home with my 2017 Soul within a few hrs , Im very pleased with how Justin and Aaron took care of me while purchasing my Kia Sou,. and i will be sure to recommend Halleen Kia and Justin Xavier. Thanks for your great customer service ”
I have bought cars many times
“ I have bought cars many times and I have never been treated better anywhere. This is one of the best dealerships I have ever been to or bought cars from. ”
Very friendly
“ Very friendly, service department is great. ”
Car shopping can be challenging
“ With a wife, 10 year old & 2 year old (and trading in our only car), car shopping can be challenging to actually test drive enough cars to find the one for you. Paul was patient & willing to help with getting everyone in & out of vehicles, toddler car seats & all, in order to help us decide on the '15 Kia Optima that we purchased. Richard was also very helpful in financing & also super friendly. When it's time to either add another car to our family, or trade in this one, I know where I'll be shopping. ”
Great service and staff was very informative
“ Great service and staff was very informative ”
Service people are wonderful and take care of you vary well
“ Service people are wonderful and take care of you vary well ”
The staff was very friendly and knowledgeable.
“ The staff was very friendly and knowledgeable. They all followed up with us after we left to see if we needed anything, they didn't just make a sale and forget about us. ”
Wonderful service!
“ Wonderful service! Love them! ”
We shopped most all of the local dealerships in the area
“ We shopped most all of the local dealerships in the area and the sales people were agressive with sales and were angered and offended when you asked them to calm down and some were simply irate when you you told them you were going elsewhere. We stumbled on the Halleen Kia in Sandusky Ohio and the salesman, Mathew Wilhelm, approached us with a calm demeanor gave us some quick info and left us to browse. Once we found a few new vehicles we were interested in, we approached Matt with a few questions and concerns which he answered promptly without hesitation or having to "ask his manager" like at other dealerships. We test drove the vehicles we were interested in and had a very enjoyable experience speaking with Matt. We shared stories and laughs as if we had been friends for years. His kindness was truly refreshing. He made our car buying experience a great one wich we will never forget. He represented himself and his buisness well. During the purchase process the owner came out to greet us and inquire about out experience. The owner personally thanked us for the purchase of our 2017 Kia Soul Plu ”
They work with you to get it done
“ They work with you to get it done. Thank you Paul, Patrick and Richard... greatly appreciated, God bless you ”
I bought the car
“ I bought the car, if that tells you anything. ”
I went to them very hesitant.
“ I went to them very hesitant. Paul the salesman that helped me was so kind and explained things to me. Even though I had some issues for him to work around he found a way to make the deal work for both of us. He was friendly and made me feel like I could ask questions and gave me great customer service. Anyone wanting to get a car should go in and ask for Paul. Great guy! ”
I was in to have 2 recalls looked into on my 2012 KIA Optima EX.
“ I was in to have 2 recalls looked into on my 2012 KIA Optima EX. The associate took the time to explain what they were doing and why. The overall environment was comfortable. No one was a stranger, I felt I'd known everyone I came in contact with for at least 10+years!! (Besides the owner saying "Hi" & scaring the living daylights out of me---that moment you're consumed by whatever you brought to pass the time & aren't expecting anyone to speak to you! Definitely a hilarious moment!) It was VERY apparent that they were there to help someone make ONE of the biggest decisions of their lives; that's best for YOU, the customer and not THEIR pocket! ”
Excellent, no worries.
“ Excellent, no worries. Paul P. and Aaron H. were accommodating and patient while I had the car checked out by a Honda certified collision/mechanical outfit. Ended up with a reliable car... ”
-
1. Exceptions and exclusions apply. See Owner’s Manual for additional information. For full Powertrain Limited Warranty details, see the Warranty and Consumer Information booklet. The Limited Powertrain Warranty does not cover normal wear and tear, maintenance, or those items excluded elsewhere in the Warranty and Consumer Information Manual.
-
2. For full New Vehicle Limited Warranty details, see the Warranty and Consumer Information Manual. Exceptions and exclusions apply.
-
3. For full Anti-Perforation Warranty details, see the Warranty and Consumer Information Manual. Exceptions and exclusions apply.
-
4. For full Roadside Assistance details, see the Warranty and Consumer Information Manual. Exceptions and exclusions apply. Out of gas assistance is limited to a maximum of 2 times per year and a maximum of 2 gallons of gasoline. Lock-out assistance excludes reimbursement for replacement of any missing, lost or damaged keys. Kia’s toll free Roadside Assistance line is accessible by dialing 1-800-333-4542. Please note that you must provide your Vehicle Identification Number (VIN) to verify coverage at the time of your call.
-
5. For full EV System Warranty details, see the Warranty and Consumer Information Manual. Exceptions and exclusions apply.
-
6. For full Battery Coverage details, see the Electric Vehicle (EV) Warranty. Exceptions and exclusions apply.
“ Outstanding service. No pressure. Reasonable prices. I will buy more cars here in the future. I highly recommend the VIP program! ”